AI calling for manufacturers, FMCG and distribution
Field teams can't call every distributor, dealer and general trade retailer every week. Twenty2's AI telecaller handles the routine calls across your channel, from secondary sales orders and payments to schemes and service requests.
- Hinglish + 22 Indian languages
- From ₹4/min
Manufacturing use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
Trade Orders & Distribution
Field teams can't call every retailer every week. Twenty2's assistant makes the routine calls across your distributor and retailer base, taking and confirming orders, checking stock, sharing scheme updates and pushing new assortments, so your sales team spends its time on relationships.
How it works
- Weekly beat schedule
- Order call to each retailer
- Order sent to distributor
Dealer & Distributor Payment Reminders
Outstanding dealer payments tie up working capital and strain relationships when chased late. Our assistant calls dealers as invoices fall due, confirms the amount, records a payment date and flags disputes to your accounts team.
How it works
- Invoice falls due
- Reminder call
- Payment date or dispute recorded
Scheme & Promotion Announcements
New trade schemes only work if every retailer hears about them before the month ends. Our assistant calls your channel partners, explains the scheme in their language, answers questions and records who is interested in ordering.
How it works
- New scheme launched
- Calls across the channel
- Interested retailers logged
Warranty Registration & Service Requests
Customers of appliances and equipment call to register warranties and book repairs, and wait on hold. Our assistant registers products, captures the fault and address, and books a technician visit at any hour.
How it works
- Customer calls for service
- Fault and address captured
- Technician visit booked
Supplier PO & Dispatch Follow-up
Procurement teams spend hours calling vendors to confirm purchase orders and dispatch dates. Our assistant calls suppliers, confirms PO acceptance, quantities and dispatch timelines, and flags delays before they hit your production plan.
How it works
- PO issued
- Supplier confirmation call
- Delay flagged or dispatch confirmed
Manufacturing FAQs
Yes. It calls retailers on your beat schedule, takes and confirms orders SKU by SKU, applies the scheme you specify and passes the order to the distributor through your systems or APIs, in Hinglish or any of the 22 scheduled Indian languages.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 2–4 minute retailer order call works out to roughly ₹8–32 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
No. It takes the routine, repeatable calls off their plate, such as reorders, scheme updates and payment reminders, so your sales officers spend more time on new outlets, relationships and problem accounts.