AI calling for restaurants, cloud kitchens and F&B brands
From table bookings to bulk orders and franchise enquiries, Twenty2's AI voice agent answers the calls your outlet staff miss and follows up on the ones that bring in revenue.
- Hinglish + 22 Indian languages
- From ₹4/min
Food & Beverage use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
Table Reservations & Confirmations
Phones ring out during the dinner rush, and every unanswered call is a table you didn't book. Twenty2's assistant takes reservations at any hour, confirms party size and time, reconfirms on the day and releases tables from no-shows.
How it works
- Guest calls to book
- Reservation taken
- Reconfirmed on the day
Bulk & Catering Order Enquiries
Catering and bulk enquiries are your biggest orders and the easiest to lose to a slow reply. Our assistant calls back every enquiry, captures the date, headcount, menu preferences and budget, and sends qualified leads to your catering manager.
How it works
- Bulk enquiry received
- Call back within minutes
- Qualified lead to catering manager
Order Feedback & Complaint Recovery
A cold or late order turns into a one-star review when nobody follows up. Our assistant calls customers after flagged orders, apologises, finds out what went wrong and offers the fix you approve, then passes kitchen issues to the outlet.
How it works
- Order flagged or rated low
- Recovery call
- Fix offered, kitchen alerted
Franchise Lead Qualification
Franchise ads bring in hundreds of enquiries, and most can't fund an outlet. Our assistant calls each enquiry, checks investment capacity, city, property and experience, and books calls with your franchise team only for serious applicants.
How it works
- Franchise enquiry
- Qualifying call
- Serious applicants booked
Subscription & Meal Plan Renewals
Meal subscriptions lapse when the plan ends and nobody calls. Our assistant reaches subscribers before renewal, confirms preferences and delivery address, and sends a payment link to keep meals coming.
How it works
- Plan ending in 3 days
- Renewal call
- Renewed with preferences updated
Food & Beverage FAQs
Yes. It answers every call, including several at once, takes the booking details you need and reconfirms on the day. Your floor staff see the bookings without stopping service to pick up the phone.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 1–2 minute reservation call works out to roughly ₹4–16 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
Yes. You can run one assistant per outlet or one for the brand, with local numbers provisioned instantly or your existing numbers brought over. Each call is logged with its outlet, so managers see their own bookings and complaints.