AI calling for insurers and brokers
Renewals, lapsed premiums and claim updates are predictable, repetitive calls. Twenty2's voice bot makes them on time in the policyholder's language and logs every answer for your operations and compliance teams.
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SOC 2 Type 2 certified - Hinglish + 22 Indian languages
- From ₹4/min
Insurance use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
Policy Renewal Reminders
Policies lapse quietly when the renewal reminder is an email nobody opens. Twenty2's assistant calls policyholders ahead of the due date, confirms the premium and any changes, answers basic questions and sends a payment link, so renewals happen before cover breaks.
How it works
- Renewal due in 30 days
- Reminder call
- Renewed or advisor callback
Lapsed Policy Revival
A lapsed policy is a customer who still needs cover but missed a step. Our assistant calls within the grace or revival window, explains what it takes to restore the policy and books a callback with an advisor for anyone with questions.
How it works
- Policy lapses
- Call within revival window
- Revived or advisor callback
Pre-issuance Verification Calls (PIVC)
Before a policy is issued, you need to know the buyer understood what they bought. Our assistant calls each new policyholder, walks through the key terms, records their confirmation and flags any sign of mis-selling for review.
How it works
- Proposal submitted
- Verification call
- Verified or flagged for review
Quote & Lead Qualification
Comparison-site leads go cold within the hour. Our assistant calls each one quickly, captures what they want covered, who is in the family and their budget, and sends warm leads to advisors with a summary they can act on.
How it works
- Quote request arrives
- Call within minutes
- Warm lead routed to advisor
Claim Status & Document Follow-up
Claimants call again and again with the same question: what is happening with my claim? Our assistant answers status queries at any hour and calls proactively when a document is missing, so claims move faster and your team takes fewer repeat calls.
How it works
- Claim registered
- Status calls and document chasers
- Claim file complete
Insurance FAQs
Yes, within the script you approve. It can read out key terms such as premium, term, nominee and exclusions, check the customer understood, and record their confirmation. Anything outside the script, or any complaint, is passed to your advisors with a transcript.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 1–2 minute renewal reminder call works out to roughly ₹4–16 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
Every call has a recording, full transcript, AI summary and extracted action items, which your operations and compliance teams can review. Twenty2 is SOC 2 Type 2 certified.
A pre-issuance verification call (PIVC) confirms, before a policy is issued, that the buyer understands key terms such as premium, term, nominee and exclusions. Twenty2 makes these calls in the buyer's language, records their confirmation and flags possible mis-selling for review.