AI calling for retail stores and quick commerce
Stores, chains and quick-commerce brands use Twenty2's AI calling agent to bring customers back, schedule deliveries and installations, and hear about bad experiences before customers walk away.
- Hinglish + 22 Indian languages
- From ₹4/min
Retail use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
Low-rating Recovery
A customer rates a store delivery or a quick-commerce order two stars and hears nothing back, so next time they order somewhere else. Twenty2's assistant calls within minutes of a low rating, finds out what went wrong, flags it to your ops team and offers something to make it right.
How it works
- Low rating submitted
- Call within minutes
- Issue fixed and flagged to ops
Delivery & Installation Scheduling
Large appliances and furniture fail at the doorstep when the customer isn't home or the space isn't ready. Our assistant confirms the delivery window, checks site readiness and books installation, so trucks and technicians don't make wasted trips.
How it works
- Order ready to deliver
- Scheduling call
- Delivery and installation booked
Loyalty & Win-back Calls
Your best customers stop visiting and nobody notices until the quarter's numbers come in. Our assistant calls lapsed loyalty members, reminds them about expiring points or a new collection and records why they stopped coming.
How it works
- Member inactive for 90 days
- Win-back call
- Reason logged, visit planned
Store Launch & Sale Invites
SMS blasts for a store launch or end-of-season sale get ignored. Our assistant calls customers near the store, invites them personally, answers questions about timings and offers, and confirms who plans to come.
How it works
- Launch or sale planned
- Invite campaign
- RSVP list for the store
Store Enquiry Line
Customers call to ask if something is in stock, and the phone rings out while staff serve the floor. Our assistant answers every call, shares stock, timings and offers where your systems are connected, and can hold the item or pass the caller to the store.
How it works
- Customer calls the store
- Question answered
- Item held or call passed on
Retail FAQs
Yes. Calls can be triggered from events such as a low rating, so the customer hears from you within minutes. The assistant finds out what went wrong, offers the fix you approve and flags the issue to your ops team with a transcript.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 1–2 minute win-back call works out to roughly ₹4–16 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
Yes. Twenty2 can provision local Indian numbers instantly or use your existing ones, and the assistant can handle thousands of calls at the same time, so every store's calls get answered even at peak hours.