AI calling for hotels, travel and tour operators
Guests expect quick answers before they book and a personal touch afterwards. Twenty2's voice bot handles reservation calls, confirms bookings and follows up after every stay or trip.
- Hinglish + 22 Indian languages
- From ₹4/min
Hospitality & Travel use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
Reservations Line
A missed call to your front desk is a direct booking that went to an OTA instead. Twenty2's assistant answers every reservation call, shares room types, rates and availability, and takes the booking or sends a payment link.
How it works
- Guest calls to book
- Rates and availability shared
- Booked or link sent
Pre-arrival Confirmation
Unconfirmed bookings turn into no-shows and empty rooms. Our assistant calls guests a day or two before arrival, confirms dates and arrival time, notes special requests and offers upgrades or airport pick-up.
How it works
- Arrival in 48 hours
- Confirmation call
- Requests passed to concierge
Abandoned Booking Recovery
Travellers abandon bookings when a question goes unanswered, such as the cancellation policy, a payment issue or a date change. Our assistant calls them back, sorts out what stopped them and sends a link to complete the booking.
How it works
- Booking abandoned
- Call back the same day
- Booking completed
Tour Package Lead Qualification
Holiday enquiries need a quick, informed callback before the traveller asks three other agents. Our assistant calls each enquiry, captures destination, dates, group size and budget, and passes ready-to-book leads to your travel experts.
How it works
- Holiday enquiry
- Qualifying call
- Ready-to-book lead to expert
Post-stay Feedback & Reviews
Unhappy guests post reviews; happy ones forget. Our assistant calls after checkout, asks how the stay went, routes complaints to your manager and invites satisfied guests to leave a review.
How it works
- Guest checks out
- Feedback call
- Complaint routed or review invited
Trip Change & Delay Alerts
When a bus, flight or tour schedule changes, travellers need to hear it from you first. Our assistant calls affected passengers, explains the change, offers alternatives and records their choice.
How it works
- Schedule changes
- Calls to every passenger
- Choice recorded
Hospitality & Travel FAQs
Yes, the assistant takes bookings in Hinglish and all 22 scheduled Indian languages, which helps with domestic travellers from different states.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 1–2 minute pre-arrival confirmation call works out to roughly ₹4–16 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
Yes, if you add them to the script. The assistant can offer room upgrades, airport pick-ups or add-on experiences during confirmation calls and record what the guest accepts. Calls with offers may count as promotional, so check the applicable calling rules.