More ways businesses use AI calling
Some calls happen in every business: support lines, surveys, payment reminders and event invites. Twenty2's AI calling agent handles them for any industry, including non-profits.
- Hinglish + 22 Indian languages
- From ₹4/min
More use cases use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
24/7 Customer Support Line
Customers call when it suits them, not during office hours. Twenty2's assistant answers every inbound call, handles common questions, takes details for the rest and hands over to your team with a summary, so nobody hears an engaged tone.
How it works
- Customer calls
- Common question answered
- Handed over with summary if needed
Surveys & NPS Calls
Email surveys get a trickle of responses, mostly from your happiest and angriest customers. Our assistant runs short voice surveys, asks follow-up questions on low scores and gives you transcripts and themes, not just a number. D2C brands use Twenty2 for post-order feedback calls.
How it works
- Survey list uploaded
- Short voice survey
- Scores and themes reported
Payment Reminders
Unpaid invoices and dues pile up when reminders stop at email. Our assistant calls customers when payments fall due, confirms the amount, sends a payment link and records a date when they can't pay right away.
How it works
- Payment falls due
- Reminder call
- Paid or date recorded
Event Invites & RSVPs
Events need confirmed headcounts, not maybes. Our assistant calls invitees, shares the details, confirms attendance and any dietary or travel needs, and makes a reminder call closer to the date.
How it works
- Guest list uploaded
- Invite and RSVP call
- Headcount confirmed
Donor Thank-you & Retention
Donors who never hear what their money did rarely give again. Our assistant calls to thank donors, share an update on the cause, renew monthly pledges and update payment details where needed.
How it works
- Donation or pledge due
- Thank-you and renewal call
- Pledge renewed
More use cases FAQs
Yes. Describe your goal in plain language, such as who to call and what to find out, and Twenty2 builds the assistant. You can customise tone, script, follow-up logic and integrations, and start calling in minutes.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 2–3 minute support call works out to roughly ₹8–24 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
Yes, non-profits pay Twenty2's public rates: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise, with no setup fees. For large donor or volunteer programmes, ask about an Enterprise pilot.