AI calling for law firms and legal service providers
Law firms and legal service platforms use Twenty2's AI voice agent to answer enquiries, book consultations and keep clients on top of dates and documents. The assistant never gives legal advice; it gathers facts and books time with your lawyers.
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SOC 2 Type 2 certified - Hinglish + 22 Indian languages
- From ₹4/min
Legal Services use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
Client Intake & Enquiry Qualification
Prospective clients call several firms and often hire the one that responds first. Twenty2's assistant handles matter intake: it answers or calls back every enquiry, captures the matter type, location and urgency, and books qualified matters with the right lawyer.
How it works
- Enquiry by call or form
- Intake questions
- Matter booked with a lawyer
Consultation Booking & Reminders
Consultation no-shows cost billable hours. Our assistant books consultations that suit the client, tells them which documents to bring, sends reminders and reschedules when plans change.
How it works
- Qualified matter
- Consultation booked
- Reminder with document list
Hearing & Deadline Reminders
Clients miss hearings and filing deadlines when the only reminder is a message they didn't read. Our assistant calls clients ahead of each date, confirms attendance and what to bring, and alerts your team if a client can't make it.
How it works
- Hearing date approaching
- Reminder call
- Attendance confirmed or team alerted
Document Collection Follow-up
Matters stall while you wait for client documents. Our assistant reminds clients what is pending and how to share it, records when they will send it and keeps following up.
How it works
- Documents pending
- Follow-up calls
- Documents received
Fee & Invoice Reminders
Chasing clients for fees is awkward for lawyers and slow for accounts. Our assistant makes polite reminder calls when invoices fall due, confirms the amount and records a payment date.
How it works
- Invoice due
- Reminder call
- Payment date recorded
Legal Services FAQs
No. It gathers facts, books consultations and sends reminders. If a caller asks for advice, the assistant explains that a lawyer will speak to them and books a consultation. Your firm reviews and approves every script.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 2–3 minute client intake call works out to roughly ₹8–24 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
Twenty2 is SOC 2 Type 2 certified, and every call has a recording and transcript your team controls. Collect only what intake needs, and review scripts with your firm's data protection obligations under the DPDP Act in mind.