AI calling for telecom, broadband and DTH providers
Telecom, broadband (ISP) and DTH providers run on high-volume, repetitive calls. Twenty2's voice bot handles connection requests, renewals and complaint updates so your contact centre can focus on the hard cases.
- Hinglish + 22 Indian languages
- From ₹4/min
Telecom use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
New Connection & Installation Scheduling
New connection requests stall between the sales enquiry and the technician visit. Twenty2's assistant calls each request, confirms the plan and address and books an installation slot that suits the customer.
How it works
- Connection request
- Confirmation call
- Installation booked
Plan Expiry & Renewal Reminders
Prepaid broadband and DTH customers churn the day their plan expires if nobody nudges them. Our assistant calls before expiry, shares renewal options, sends a payment link and logs anyone thinking of leaving.
How it works
- Plan expiring
- Renewal call
- Renewed or churn risk logged
Outage & Complaint Line
During an outage, every customer calls at once and hold times explode. Our assistant answers the surge, confirms known outages in the caller's area, logs complaints with details and calls back when service is restored.
How it works
- Customer calls about an outage
- Known issue confirmed
- Callback when restored
Bill Payment Reminders
Postpaid and enterprise bills slip past due dates, and suspensions anger customers you want to keep. Our assistant calls before the due date and before suspension, confirms the amount and sends a payment link.
How it works
- Bill due
- Reminder call
- Paid before suspension
Retention & Port-out Prevention
Customers who ask to disconnect or port out through MNP usually have a fixable reason. Our assistant calls them quickly, finds out why they want to leave, offers the retention options you approve and routes high-value accounts to your retention team.
How it works
- Disconnection request
- Retention call
- Retained or routed to team
Telecom FAQs
Yes. Twenty2 handles thousands of calls at the same time, so callers get an answer instead of a hold queue. The assistant confirms known issues, logs complaints and can call customers back once service is restored.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 1–2 minute renewal reminder call works out to roughly ₹4–16 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
Yes, through CRM and helpdesk integrations or APIs. Each call produces a transcript, summary and extracted action items, which can create or update tickets automatically.