AI calling for hospitals, clinics and diagnostics
Ayush, Twenty2's AI voice agent for healthcare, books appointments, sends reminders and schedules home sample collection. It never gives medical advice: anything clinical goes straight to your staff.
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SOC 2 Type 2 certified - Hinglish + 22 Indian languages
- From ₹4/min
Healthcare & Medical use cases
The calls Twenty2 handles, how each one works and what you get at the end of it.
Appointment Booking
Patients who can't get through to the front desk book elsewhere. Twenty2's assistant answers OPD booking calls at any hour, checks doctor availability, books the slot and confirms the details, and calls back patients who left a missed call or web enquiry.
How it works
- Patient calls or enquires online
- Availability checked
- Appointment booked
Reminders & No-show Recovery
Every no-show is a slot another patient could have used. Our assistant calls the day before to confirm, reschedules anyone who can't make it and offers freed slots to patients on your waiting list.
How it works
- Appointment tomorrow
- Confirmation call
- Confirmed, rescheduled or slot released
Lab Test & Home Collection Scheduling
Home collection fails when the phlebotomist arrives and the patient has eaten or isn't home. Our assistant books the slot, confirms the address and repeats your lab's preparation instructions, such as fasting, the evening before.
How it works
- Test booked
- Slot and address confirmed
- Prep reminder the night before
Report Ready & Follow-up Consults
Patients often collect a report and never return to the doctor who ordered it. Our assistant calls when reports are ready, explains how to access them and books the follow-up consultation. Results are never discussed; they stay with your clinicians.
How it works
- Report ready
- Call to patient
- Follow-up consult booked
Medicine Refill Reminders
Patients on long-term medicines run out before they reorder. Our assistant calls pharmacy customers when a refill is due, confirms the order and delivery address, and passes prescription questions to your pharmacist.
How it works
- Refill due
- Reminder call
- Reordered or pharmacist callback
Post-discharge Check-ins
The days after discharge are when patients have the most questions and the least support. Our assistant makes scheduled check-in calls, asks the questions your care team defines, books follow-up visits and alerts staff immediately if a patient reports a warning sign.
How it works
- Patient discharged
- Scheduled check-in calls
- Follow-up booked or staff alerted
Healthcare & Medical FAQs
No. It handles scheduling, reminders and the questions your team scripts, and it never interprets symptoms or results. If a patient reports a symptom or asks a clinical question, the assistant tells them a staff member will call and alerts your team straight away.
Twenty2 charges by the minute: ₹8/min on the pay-as-you-go Go plan and from ₹4/min on Enterprise. A 1–2 minute appointment reminder call works out to roughly ₹4–16 per connected call (illustrative, before retries). Unused minutes roll over with no expiry.
Twenty2 is SOC 2 Type 2 certified. Collect only the details each call needs, and review scripts with your medical and legal teams, since health data is sensitive personal data under the DPDP Act.